Get It Done Home Improvements - Apex, NC

In response to an ad posted on craigslist, I hired Brian from Get It Done Home Improvements. This was my experience:

I contacted Brian on a Friday. He said he could come on Monday and would have the job done before he left. Not unreasonable, as it was not a complicated job, just a pain in the neck because I don’t like plumbing.

It’s common for a customer to give a tradesman a down payment on a job to cover the cost of materials, so I didn’t hesitate when Brian wanted $100 up front. However when it came time to buy supplies he said, “Oh, that money’s gone.” Then I had to take him to the store to buy the materials for the job. It took three trips to the store in that one day to get everything needed, all of which took up my time.

He was not able to finish the job on Monday, and said he’d be back on Friday. I hired him because he said he’d be done Monday, and had to talk him into coming back on Wednesday. He came back on Wednesday and worked on the job and said he was done and I paid him the balance of what we had agreed on: $350 total, plus supplies. Problem is, the job wasn’t done. He had mounted the bathtub half an inch above the floor, so when it came time to tile the floor, there was a gap under the tub. He had left the pipe too long, which caused the problem.

I called and told him he needed to come back to correct his mistakes, and he said he’d be here Friday morning to take care of it. He did not show up, did not answer his phone when I called, and did not return any of my messages. I finished the job myself just to get it done – which means I paid him so I could do his job for him, which included cutting through steel pipe and installing the drain stop.

After calling him several times with no response, I left him a message saying I was finishing the job myself and posting here. He called back within minutes. You’d think he’d say what can I do to make this right, but no, he said, “If you post about me I’ll sue!”

If this is what you want when you hire a handyman, Brian is the best man for the job.